Shipping and return policies for Syl Kougaï
- Shipping Info
All orders are shipped from France. Customers are in charge of the shipment.
We try to price our postage as cheap as we can and are always looking to find new ways to make it cheaper.
Your postage will be calculated based upon the region you are in and the weight of the goods.
We pay great attention to the way that orders are packed, and we try our best to get your orders to you in mint condition.
We will do our best to replace any faulty item free of charge. Get in contact explaining what the problem is and we will promptly get back to you. We may require you to return the faulty item(s) or send us other evidence of the issue. Please do not return faulty items to us without contacting us first at firstname.lastname@example.org.
International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7–28 days.
Rest of World
International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7 days–6 weeks. Heavier packages will be sent using a ParcelForce or DHL service, these usually arrive within 48 hours of dispatch, anywhere in the world.